Terms and Conditions

Last updated: 8 October 2026

1. About us

LuggBuddy.com is operated by Darren Moore, a sole trader trading as LuggBuddy. Correspondence and returns: 67 Caldwell Road, Nuneaton, CV11 4QE, United Kingdom. Email: luggbuddytravel@gmail.com. Telephone: +44 7774 293949. These terms apply to consumer purchases for personal use. Contact us before trade or resale orders.

2. Orders

Check your order and contact and delivery details before submitting it. Our initial acknowledgement confirms receipt only. We accept your order when we send a dispatch confirmation, at which point the contract is formed. If we cannot fulfil the order, we contact you and refund payment taken. If we discover a pricing or description error, we explain it and offer you the choice of proceeding on the corrected basis or cancelling for a full refund.

3. Prices and payment

Prices are in pounds sterling and include applicable taxes. Delivery and the total payable are shown before purchase. Available payment methods appear at checkout. Successful payment is required before dispatch. Offers are subject to conditions displayed when ordering; subsequent price changes do not affect accepted orders.

4. Delivery

We currently deliver within the United Kingdom. Standard delivery is £3.75 per order. Evri collects in the afternoon Monday to Friday, excluding bank holidays. Each collection covers orders received by 5 pm UK time the previous day. Orders after that cut-off move to the next eligible collection. There are no weekend or bank holiday dispatches. Orders received by Sunday at 5 pm are scheduled for Monday unless it is a bank holiday.

Delivery is estimated at three working days after dispatch, not guaranteed. Unless agreed otherwise, we deliver within 30 days of acceptance. Where available, tracking is supplied using the contact details provided. If a parcel is delayed, lost or damaged, contact LuggBuddy; we resolve issues with our appointed carrier. Your late-delivery rights are unaffected. Goods remain at our risk until physically received by you or someone you identify to receive them, subject to applicable law.

5. Cancellation and returns

You can cancel without a reason from placing your order until 14 days after the day of receipt. Email or write with a clear cancellation statement. Return dispatched goods within 14 days of that notice. You pay direct change-of-mind return costs. Inspecting the product and opening its packaging does not remove your rights. Where permitted, a deduction may reflect loss in value from handling beyond what is necessary to establish its nature, characteristics and functioning.

Cancellation of the whole order includes refund of standard outbound delivery. Premium-delivery surcharges are excluded. Refunds are made without undue delay and within 14 days of receiving returned goods or evidence of return, whichever is earlier; we may withhold until one occurs. Undispatched orders are refunded within 14 days of cancellation notice. We use the original payment method unless expressly agreed otherwise and charge no refund administration fee.

6. Faulty goods

Your statutory rights apply to goods that are faulty, not as described or unfit for purpose. You normally have a 30-day short-term right to reject non-conforming goods. Later rights may include repair or replacement and, where appropriate, price reduction or refund. Contact us with order details and the problem. We cover reasonable return costs for faulty, damaged-on-delivery or incorrectly supplied goods. These rights are separate from change-of-mind returns.

7. Product use

LuggBuddy connects up to three compatible wheeled cases, each with at least two wheels and a suitable secure handle. Our stated combined maximum for the two following cases is 60 kg, excluding the lead case, based on practical testing rather than independent certification of the complete product. Read the QR-linked instructions before use. Inspect for damage, avoid overstretching, keep cords clear of wheels, and stop to free snagged cases. Do not lift or suspend luggage with LuggBuddy. Follow transport operator rules.

8. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or negligence. We are not responsible for loss or damage caused solely by misuse, overloading, or failure to follow clear fitting and usage instructions, where no defect or other fault on our part contributed.

Nothing excludes or limits liability where unlawful, including death or personal injury caused by negligence, fraud, or your statutory rights concerning goods. Product-use instructions do not exclude our responsibility for a defective product.

9. Privacy and complaints

Our Privacy and Cookies policy explains how personal information is used. Send questions or complaints to luggbuddytravel@gmail.com. We will investigate and work with you to resolve them.

10. Law and updates

These terms are governed by the law of England and Wales. Consumers elsewhere in the UK retain mandatory protections applicable where they live and may bring proceedings in their home UK jurisdiction. Updates apply to future orders; the terms applicable when ordering govern that purchase.

Cancellation form

Use only if you wish to cancel. Send to Darren Moore trading as LuggBuddy, 67 Caldwell Road, Nuneaton, CV11 4QE, United Kingdom, or luggbuddytravel@gmail.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods: __________
Order number (if available): __________
Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature (only if on paper): __________
Date: __________
Delete wording that does not apply.